Refund Policy

Effective Date: January 1, 2025

At Cristina’s Tax Services (“CTS,” “we,” “our,” or “us”), we value your trust. This Refund Policy explains when and how refunds may be issued for our services and products.

1. Tax Preparation & Filing Services

• Fees for tax preparation, filing, or strategy consultations are non-refundable once services have been provided.

• If you choose to discontinue services before completion, you may still be responsible for fees incurred based on work already performed.

• CTS is not responsible for refund denials, penalties, or interest assessed by the IRS or state tax authorities.

2. Digital Products

• Digital downloads (e-books, guides, templates, etc.) are non-refundable due to the nature of instant access.

• If you experience issues accessing your purchase, please contact us for assistance.

3. Consultations & Strategy Sessions

• Paid consultations may be rescheduled with at least 24 hours’ notice.

• Missed appointments or cancellations with less than 24 hours’ notice are non-refundable.

4. Pay-From-Refund & Bank Products

• If you elect to pay for services using a refund transfer or other bank product, all associated bank fees are non-refundable once initiated.

• CTS is not responsible for delays caused by third-party banks or tax authorities.

5. Errors & Corrections

• If an error is determined to be the fault of CTS, we will correct the return at no additional charge.

• If the error is due to incomplete or incorrect information provided by the client, additional fees may apply, and no refund will be issued.

6. Contact Us

If you have any questions about this Refund Policy, please contact us:

Cristina’s Tax Services
Email: [email protected]
Phone: 1-877-840-CTAX
Website: www.ctaxsrv.com